Refund Policy

Effective Date: 1/1/2025

At Sovren Digital, we strive to deliver exceptional service and client satisfaction through our bespoke digital portfolio and legacy solutions. Due to the customized nature of our services, all sales are final. However, we offer the following refund terms:

Eligibility for Refunds

  • Digital Legacy Portfolio: Once a project has commenced (i.e., post client onboarding and strategy session), no refunds will be issued.

  • Photo & Video Production Services: Cancellations made 14 days prior to the scheduled shoot date are eligible for a 50% refund. No refunds are available within 14 days of the shoot date.

  • Subscription Services: Clients on monthly subscription plans (e.g., YouTube channel management) may cancel with 30 days’ notice. Refunds are not issued for the current or previous billing periods.

Exceptional Circumstances

In rare instances where we are unable to fulfill the agreed-upon deliverables, a partial or full refund may be considered on a case-by-case basis.

To request a refund, please contact us at legacy@sovrendigital.com with your full name, project details, and reason for the request.

Privacy Policy

Effective Date: 1/1/2025

Sovren Digital values your privacy and is committed to protecting your personal information in compliance with the Australian Privacy Act 1988 (Cth) and global data protection standards.

What We Collect

We may collect the following types of information:

  • Personal Identifiers (name, email address, phone number)

  • Professional Information (biography, work history, accolades)

  • Media Assets (photos, videos, testimonials)

  • Payment Information (processed securely via third-party providers)

How We Use Your Information

We use your data to:

  • Provide and personalize our services

  • Communicate project updates and billing

  • Improve our offerings through internal analysis

  • Share published portfolios only with your explicit consent

Data Sharing and Storage

We do not sell or rent your personal information. Data may be stored on secure, encrypted cloud platforms, and only accessible by authorized personnel.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at legacy@sovrendigital.com. You may also opt out of marketing communications at any time.

Terms of Service

Effective Date: 1/1/2025

These Terms of Service ("Terms") govern your use of Sovren Digital’s services, website, and digital products. By engaging with us, you agree to these Terms.

1. Services Provided

Sovren Digital offers digital legacy creation, including personal branding portfolios, photography, videography, and AI-powered content generation. Services are detailed in your signed proposal or package agreement.

2. Client Responsibilities

Clients agree to:

  • Provide accurate information and timely feedback

  • Attend scheduled meetings, interviews, and media shoots

  • Settle invoices by the due date as agreed

3. Intellectual Property

Sovren Digital retains ownership of all proprietary tools, design frameworks, and creative concepts developed prior to your project. Final deliverables are transferred to the client upon full payment, unless otherwise agreed.

4. Confidentiality

We uphold strict confidentiality regarding all personal, professional, and sensitive information shared during the course of our work.

5. Limitation of Liability

Sovren Digital is not liable for indirect damages, business loss, or reputational harm. Our maximum liability is limited to the total amount paid by the client for the service.

6. Termination

We reserve the right to terminate services if the client breaches these Terms or engages in conduct that jeopardizes the integrity of our team or other clients.

7. Governing Law

These Terms shall be governed in accordance with the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Sydney, NSW.